We want you to receive the PUCKUPS products you ordered and have a straightforward way to request assistance if something is wrong.

Damaged, incorrect, or missing items

If an order arrives damaged, incorrect, or incomplete, contact joe@puckups.com with your order number and a description of the issue. Photos can help us assess damage or an incorrect item. We will review the issue and explain the available remedy.

Return requests

For other return or refund requests, please contact us before shipping anything back. Include your order number, the item, and the reason for the request. We will confirm whether a return is eligible and provide instructions if a return is approved. Please do not send merchandise to an address without receiving return instructions.

Refunds

Where a refund is approved, it is generally issued through the original payment method. The time it takes to appear depends on your payment provider. This policy does not limit any rights you may have under applicable consumer protection law.

For assistance, email joe@puckups.com.